dv77 Terms & Conditions

dv77 is an online gaming platform that provides sports betting, casino games, and other gaming services for users in Bangladesh. By using this website or application, you fully agree to these terms and conditions.

These terms form a legally binding agreement between dv77 and the user. If you disagree with any part of these terms, please refrain from using the platform.

1.1 Scope of Application

These terms apply to all services offered by dv77, including the website, mobile version, and any other digital channels. Promotional offers or special features may have separate terms, which will be treated as a supplement to these main terms.

1.2 Changes to Terms

dv77 reserves the right to change these terms at any time. A notice will be posted on the website when changes are made. Continued use of the platform after any changes means you have accepted the new terms.

When creating an account on dv77, you must provide accurate, complete, and up-to-date information. Creating an account with false or incomplete information is strictly prohibited, and such accounts may be closed at any time.

2.1 One Account Policy

Each user may hold only one account. dv77 reserves the right to close all accounts and forfeit balances if a single person is found to have multiple accounts.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. Do not share your password with any third party. If any unauthorized access to your account is detected, notify our support team immediately.

• Use a strong password that cannot be easily guessed.
• Always log out after using a public computer or network.
• If you notice any suspicious activity, report it immediately to [email protected].
• Do not share or transfer your account details to anyone else.

2.3 Identity Verification

dv77 may request official documents for identity verification at any time. The platform reserves the right to place withdrawals on hold until this process is completed. This is a necessary step to protect customers and prevent fraud.

When registering on dv77, you must confirm that you are at least 21 years old. The platform may request a copy of your national ID card or passport as proof of age at any time.

If it is found that a user opened an account while under the age of 21, the account will be closed immediately and all transactions may be voided. Preventing minors from participating in gambling is a core principle of dv77.

dv77 supports popular payment methods in Bangladesh. We use bKash, Nagad, Rocket, and bank transfers (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) for safe and fast transactions.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (for all methods).
• You must use your own account or number when making a deposit.
• Third-party payment methods are not accepted.
• Deposited funds are generally credited to your account within a few minutes.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: generally completed within 30 minutes to 3 hours.
• You are requested to withdraw using the same method used for your deposit.
• Withdrawals may be temporarily held if identity verification has not been completed.
• Winnings from a bonus cannot be withdrawn until the bonus wagering requirement has been met.

dv77 offers various bonuses and promotional offers for new and regular users. Each bonus has its own terms and conditions that must be followed.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: if you deposit ৳1,000, you will receive an additional ৳1,000 bonus and can start playing with a total of ৳2,000.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing any winnings from the bonus. Wagering is calculated only on the bonus amount, not on the deposited amount.

5.3 General Bonus Terms

• A bonus is only usable within its specified time limit.
• Another bonus cannot be activated while one bonus offer is already active.
• If bonus abuse or fraudulent use is detected, the bonus and any associated winnings will be voided.
• dv77 reserves the right to modify or cancel any bonus offer at any time.
• Specific terms apply to each offer — contact support for more details.

To maintain a fair and transparent gaming environment on dv77, every user must follow the rules below.

6.1 Sports Betting

For sports betting, the outcome of each bet depends on the official result of the relevant match. If a match is cancelled or postponed, bets will be settled according to the applicable rules.

6.2 Casino Games

Casino game outcomes are determined through Random Number Generator (RNG) technology. dv77 ensures fair play in all games. If the connection is lost during a game, the bet amount may be automatically deducted from the user's account.

6.3 Finality of Results

If a game result is displayed incorrectly due to a technical error, dv77 reserves the right to make a correction. Winnings or bonuses obtained as a result of a system error may be voided.

The following activities are strictly prohibited on the dv77 platform. If such activities are detected, the account may be closed and funds forfeited:

• Abusing bonuses or promotions to gain unfair advantages.
• Creating multiple accounts or registering while concealing your identity.
• Attempting to interfere with or hack the platform's software.
• Playing games using bots, automated software, or other strategic aids.
• Using the platform for money laundering or any other illegal financial activity.
• Using another user's account details without authorization.
• Impersonating platform officials or staff.

dv77 places the highest importance on protecting users' personal information. Your data is collected, used, and protected in accordance with our privacy policy.

The information you provide is used only for delivering services, verifying identity, and meeting legal obligations. Your information is not sold to third parties.

For more details, please read our Privacy Policy page.

dv77 strives to provide uninterrupted and error-free service, however our liability is limited in the following areas:

• Loss caused by technical issues, server downtime, or internet disruption.
• Game sessions cancelled due to the user's own device or network problems.
• Delays or errors by third-party payment providers.
• Service changes due to unforeseen legal changes or regulatory directives.

dv77 is not liable under any circumstances for indirect, incidental, or consequential damages. Our maximum liability is limited to the actual funds held in a user's account.

dv77 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms.
• Detection of fraudulent or suspicious activity.
• If registration with false information is proven.
• If an underage user is identified.
• For legal or regulatory reasons.

10.1 Voluntary Account Closure

You may request to close your account at any time. Before making the request, please withdraw any withdrawable balance in your account. Contact our support team at [email protected].

dv77 may make changes to platform features, game listings, payment methods, or other services at any time. These changes will be published on the website.

The platform may be temporarily unavailable during maintenance or upgrades. Advance notice will be given in such situations where possible.

For any dispute or complaint, please contact our support team first. We will try to resolve your issue quickly via 24/7 live chat and email.

12.1 Complaints Process

• Step 1: Speak directly with the support team via live chat.
• Step 2: Email a detailed complaint to [email protected].
• Step 3: Include a description of the issue, the date, transaction ID, and any relevant information.

dv77 commits to considering all valid complaints honestly and impartially. Our goal is to maintain a long-term relationship of trust with every user.