dv77's Privacy Policy
Protecting your personal information is our top priority. This page provides a full explanation of how your data is collected and used on the dv77 platform.
Table of Contents
Introduction & Scope
dv77 (referred to as "we", "our", or "the platform") operates a safe and trusted service for online gaming users in Bangladesh. This privacy policy explains what information we collect about you when you visit our website dv77.lat or use any of our services, how we use that information, and how we keep it secure.
This policy applies to all dv77 services — including slots, casino games, sports betting, fishing games, and any related services. By using our platform, you consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
dv77 uses SSL (Secure Sockets Layer) encryption technology to keep all your data secure. We never sell or transfer your information to unauthorized third parties.
Types of Information Collected
dv77 may collect the following types of information:
2.1 Personally Identifiable Information
- Full name and identity details
- Email address
- Date of birth (for age verification)
- Mobile number
- Current address
- National ID or passport number (when identity verification is required)
2.2 Financial Information
- Deposit and withdrawal transaction history
- Preferred payment method (bKash, Nagad, Rocket, or bank transfer)
- Information linked to your mobile banking account (not the full account number — only the last few digits)
2.3 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Visit date, time, and page information
- Referral source
2.4 Gaming Activity Information
- Game history and statistics
- Bonus and promotion usage records
- Account balance and transaction summary
- Responsible gaming settings and limits
How We Collect Information
We collect information in the following ways:
3.1 Information You Provide Directly
When you register on dv77, complete account verification, make a deposit or withdrawal, or contact our support team, you voluntarily provide us with information. This information is collected directly from you.
3.2 Automatically Collected Information
When you visit our website, certain information is collected automatically — such as your IP address, browser information, and browsing patterns. This information is used to ensure site security and prevent fraudulent activity.
3.3 Through Third-Party Verification Services
We work with trusted third-party service providers to carry out identity verification and process financial transactions, and they may process a portion of your information. This process is always conducted in accordance with our security guidelines.
How We Use Your Information
dv77 uses the information collected for the following purposes:
- Account Management: Handling registration, login verification, and account security.
- Identity Verification: Confirming that the user is 21 years of age or older and that their identity is accurate.
- Financial Transaction Processing: Accepting deposits and managing withdrawals, and maintaining transaction records.
- Customer Support: Accessing the necessary information to resolve your issues and answer your questions.
- Fraud Prevention: Detecting suspicious activity and protecting account security.
- Service Improvement: Analysing user experience to improve the quality of the platform.
- Responsible Gaming: Helping to enforce gaming limits and self-exclusion features.
- Legal Compliance: Meeting applicable legal and regulatory requirements.
We do not sell your information to third parties for marketing or advertising purposes. We do not use your data for any unrelated purpose without your consent.
Data Storage & Security
dv77 takes industry-standard technical and organisational measures to keep your information secure:
5.1 Technical Security
- SSL/TLS encryption technology used on all connections
- High-grade encryption algorithms for storing sensitive information
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems to prevent unauthorised access
5.2 Organisational Security
- Only authorised personnel are permitted to access your information
- All staff receive regular training on data privacy
- Logs of data access are recorded and reviewed regularly
5.3 Data Retention Period
Your information is retained for as long as your account remains active or as needed to provide the service. Information required to fulfil legal obligations, resolve disputes, or enforce our agreements may be retained for a specified period.
Sharing Information with Third Parties
dv77 may share your information with third parties in the following limited circumstances:
6.1 Service Providers
We engage trusted third-party organisations to help us operate our services — such as payment processing providers (bKash, Nagad, Rocket, and banking partners), technology service providers, and identity verification agencies. These organisations process information only in accordance with our instructions and operate under strict confidentiality agreements.
6.2 Game Providers
Our platform uses services from reputable game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft. These providers may process the minimum technical information necessary to operate gameplay.
6.3 Legal Requirements
If we are required to provide information to authorities as part of a court order, investigation, or other legal obligation, we are compelled to do so. In such cases, we provide only the minimum information legally required.
6.4 Business Transfers
If there is a change to the business structure of dv77 (such as a merger or acquisition), your information may form part of that change. You will be notified in a timely manner in such circumstances.
We never sell your information to advertising networks, data brokers, or any third party for commercial purposes.
Cookies & Tracking Technologies
The dv77 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.
7.1 Essential Cookies
These cookies are required for the basic functionality of the website. They are used to maintain your login session and carry out security checks. Disabling these cookies may prevent the site from working correctly.
7.2 Functional Cookies
These cookies help remember your preferences and settings, such as language preference and layout settings. They personalise your browsing experience.
7.3 Analytical Cookies
We use analytical tools to analyse visit statistics for our site and improve the quality of our service. This data is aggregated and not personally identifiable.
You can control or decline most cookies by changing your browser settings. Please note that disabling cookies may prevent some features of the site from working correctly.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You have the right to request information about what data we hold about you.
- Right to Rectification: You have the right to request correction of your information if it is inaccurate or incomplete.
- Right to Erasure: In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.
- Right to Object to Processing: In certain cases, you have the right to object to the processing of your information.
- Right to Data Portability: Where applicable, you have the right to receive your information in a structured, commonly used format.
- Right to Withdraw Consent: If you have given consent to any specific processing of your information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us by email at [email protected]. We will respond to your request as promptly as possible.
Protection of Minors
dv77 provides services only to those aged 21 or older. We do not knowingly collect or process information from any person under the age of 21.
During the registration process we verify age and take reasonable steps to ensure our services are not accessible to minors. If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account.
If you believe a minor is using our services, please contact us.
21+ — All dv77 services are intended only for those aged 21 or older.
Policy Changes
dv77 may update this privacy policy from time to time. This policy may be revised due to changes in services, the introduction of new technology, or legal requirements.
For significant changes, we will notify you by email or through a notice on our platform. Continuing to use the service after a change has been made will be considered your acceptance of the updated policy.
We will always display the "Last Updated" date at the top of this page so you can easily see when the policy was last changed.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7, in Bengali and English
We take any request related to your privacy seriously and try to respond as quickly as possible. Ensuring the protection of your information is our responsibility, and we are committed to fulfilling that responsibility.
dv77 is determined to establish itself as a safe, transparent, and trustworthy platform for the gaming community of Bangladesh. Your trust is our greatest asset.