Help Centre
dv77 Frequently Asked Questions
From bonuses to withdrawals — nearly every question you might have is organised here, in plain English.
Whether you are new to dv77 or a returning player, this page is your first stop for any question. From calculating the welcome bonus wagering requirement to the steps for depositing with bKash, understanding cricket betting markets, and how to play in the live casino — you will find clear and concise answers below. If your question is not listed, our 24/7 support team is always ready to help.
All Q&As
Find the Answer to Your Question
Welcome Bonus
At dv77, the welcome bonus wagering is calculated on the bonus amount only — your deposit is not included. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, the wagering requirement will be ৳1,000 × 15 = ৳15,000. This means you need to place a total of ৳15,000 in bets before you can withdraw any winnings from the bonus.
dv77 offers a 100% bonus on your first deposit, up to a maximum of ৳10,000. This means that even if you deposit ৳10,000 or more, the bonus will not exceed ৳10,000. For example — if you deposit ৳22,000, your bonus will be ৳10,000 and your total account balance will be ৳32,000.
Slot games, fishing games, and most casino games generally count towards completing the wagering requirement. Some table games or live casino games may count partially. To be sure, please ask our live chat support — they can provide the exact list.
Yes, a bonus can be cancelled. However, if you cancel a bonus, any winnings earned from that bonus will also be removed from your account. To request a bonus cancellation, contact us via live chat or send an email to [email protected].
dv77 bonuses have a set expiry period. If the wagering requirement is not completed within the specified time, the bonus and any winnings earned from it may be cancelled. Check the terms and conditions of the bonus offer for the exact expiry period, or contact support.
Cricket & Sports Betting
The most popular cricket betting markets include — match winner (which team will win), toss winner, total runs over/under, top run scorer, and number of wickets. In T20 matches, there are also separate markets for total runs per over, which are popular due to their fast results.
An accumulator bet combines multiple matches or events together. The odds for each outcome are multiplied together, which means the potential winnings are much higher. However, if any single outcome is wrong, you lose the entire bet. Adding more matches increases the potential payout, but also increases the risk.
Yes, dv77 offers in-play or live betting. Odds change in real time during a match and you can place new bets at any moment. For example, if a wicket falls during a Bangladesh vs India match, the odds shift quickly — giving you the chance to bet at the right moment.
If a match is left incomplete or declared a "no-result" for any reason, dv77 will generally void those bets and refund the staked amount. If a result is determined by the Duckworth-Lewis method, that result is considered final. See the terms and conditions for detailed rules.
dv77 offers betting on BPL, IPL, T20 World Cup, and various other international cricket tournaments. Multiple markets are available for each tournament — from match-by-match bets to series-wide tournament winner markets.
Deposits
In most cases deposits are credited to your account almost instantly. If it still hasn't arrived after a while, contact us via live chat or at [email protected] with your transaction ID and the time of the transaction. Our support team will verify and resolve the issue quickly.
To deposit with bKash at dv77, log in to your account, go to the deposit section, select bKash, and enter the amount and your personal ID number. Then send the specified amount to the bKash number provided by the site. The minimum deposit amount is ৳500.
The Nagad deposit process is the same as bKash. Log in to your account, go to the deposit section, select Nagad, enter the amount and your ID, then send money to the Nagad number provided. Keep the reference number so you can follow up easily if any issue arises.
The minimum deposit amount at dv77 is ৳500 across all payment methods. This same limit applies to bKash, Nagad, Rocket, and bank transfer. The relatively low minimum means new players can start with a small investment.
dv77 currently supports four methods — bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum withdrawal amount is ৳800 and processing generally takes between 30 minutes and 3 hours.
Live Casino
In live dealer games, a real human dealer runs the game from a studio via live video streaming. From home you can see a real deck of cards, a roulette wheel, or other table setups. You can also chat with the dealer through the chat feature. Results are determined in real time — no computer algorithm involved.
A roulette wheel has numbers from 0 to 36. You can place bets on a specific number, groups of numbers (such as 1–18), a colour (red or black), or odd/even numbers. The more specific the bet, the higher the potential payout. Correctly guessing the exact number typically pays back 35 times your bet.
Teen Patti is a three-card game where each player receives three cards and the best hand wins. Andar Bahar is even simpler — the dealer places a joker card, then takes turns placing cards on the "Andar" and "Bahar" sides. You bet on which side will get a card matching the joker first.
Bet limits at live tables vary by table. Low-limit tables allow you to start with a small amount, while high-roller tables offer the option to place larger bets. The exact limits are shown next to each table in the game lobby, so open the lobby and choose a table that suits you.
Baccarat is actually quite straightforward. You place one of three bets — "Player" wins, "Banker" wins, or "Tie". The dealer deals two cards to each side. Whichever side's total is closest to 9 wins. Tens and face cards are worth zero. Luck plays a bigger role than strategy, making it suitable for new players too.
Still have questions?
If you could not find your question in this list, don't worry — dv77's support team is ready to help you seven days a week, 24 hours a day. Chat in Bengali and get answers with ease.
Log in to dv77Live Chat Support
Instant support in Bengali and English, 24/7 — chat directly on the site.
Email Support
For detailed issues, write to us at: [email protected]